AI & Automation
AI integration services in the UK: add AI to the apps you already use
Summaries, drafting and search inside your CRM, helpdesk, email and documents, so staff stop pasting into a separate chat window.
In short
AI integration adds features such as summaries, drafting and search to software a business already uses, including CRM, helpdesk, email and Microsoft 365, without replacing it. APPS 365, a UK software company, connects these tools to suitable AI models, from £999, with a fixed written quote before work starts.
AI that sits apart from the work
A chat window in another browser tab is not the same as AI in your systems.
Staff paste company data into public chat tools.
The same help appears inside your own apps, under accounts and settings your business controls.
Your older systems have no AI features, and replacing them is out of the question.
If a system has an API or can export data, AI can often be added around it.
Each new tool adds another login and more switching.
AI appears as a button, a panel or an automatic step on the screen people already use.
What integrating AI gives you
No new software to learn
Summaries, draft replies and smarter search appear inside the systems your staff know.
Control over your data
We limit what goes to a model. Where data is processed is agreed in writing in your quote.
Less lock-in
A thin layer between your app and the model makes it easier to change model when price or quality shifts.
What an integration project covers
Your quote lists the exact work. Most projects cover:
- A review of the app and the job AI should help with
- The connection: API, search over your documents or a workflow trigger
- Model choice, based on task, cost and data rules
- Notes on what data is sent, stored and removed
- Testing with real examples, plus logging and agreed support
Three ways to add AI to an app
Common places to start are CRM, helpdesk, email, documents, Microsoft 365 and accounting software.
This page is about AI features inside apps you already run. For fixed steps, see Process Automation. For software that completes whole tasks by itself, see Custom AI Agents.
| Pattern | How it works | Example |
|---|---|---|
| Direct API call | Your app sends text to a model and shows the result | A summarise button on a CRM record |
| Search over your documents | Relevant passages are found first, then the model answers from them (often called RAG) | Staff asking questions across policies or manuals |
| Workflow trigger | An event in one system starts an AI step | A helpdesk ticket is sorted and a reply drafted for checking |
How we add AI to your software
- 1
Free call
Tell us which app you want AI in and what it should do.
- 2
Technical check and quote
We look at how the system can connect and what data is involved, then send a written fixed quote.
- 3
Connect and test
We try real examples, watching accuracy, cost and what data leaves your system.
- 4
Release and review
It goes to a small group first, then wider, with logging.
AI inside our own apps
These are our own products, not client integrations.
What AI integration costs
Integration work falls under our custom AI builds, which start from £999. A fixed quote follows the call, and monthly running costs apply because model providers charge by use.
- From £999 for a custom AI build
- A fixed quote once we have talked
- Monthly running costs for model use
Why APPS 365
UK-based
APPS 365 LTD is registered in England and Wales, with a registered office in London.
Microsoft ecosystem specialists
We publish SharePoint and Microsoft 365 apps on Microsoft Marketplace, so we build on this platform every day.
We ship our own products
Apps, games and SaaS platforms of our own, live for anyone to try. ComponentSource Top 100 Publisher 2022, 2023 and 2025.
A fixed quote first
A free call, then a written quote before any work starts, so you know the cost and scope.
More detail on connecting AI to business systems is on apps365.ai, our custom AI site.
AI Automation on apps365.aiFrequently asked questions
How do I add AI to my existing software?
You connect the software to an AI model through an API, then choose where the result appears. If the system has no API, the options include exports, a database link or a workflow tool.
Is it safe to send company data to ChatGPT or an LLM API?
It can be, with the right account type, contract and limits. Business API terms often differ from consumer chat tools, so read the provider's data terms. We send only what the task needs, and you remain the controller under UK GDPR.
How much does AI integration cost?
Custom AI builds from us start at £999, and you get a fixed quote after a free call. Adding one button to one app is a smaller job than linking several systems. Running costs are monthly.
Which AI model should we use?
Use the model that does your task well, at a cost you can accept and under data terms you are happy with. We can work with Claude, ChatGPT, Gemini or Copilot.
Can AI connect to my CRM or ERP?
Yes, if the system has an API or another way to exchange data. Older systems may need an export or a small connector.
Which tool do you want AI in?
Tell us on a free 30-minute call, with no obligation.
