AI & Automation
Business process automation for UK teams, with Power Automate and AI
Flows built around how your work really runs, so approvals, onboarding and invoices stop depending on someone's memory.
In short
Business process automation moves repetitive steps such as approvals, onboarding, invoices and reporting into workflows that run on their own, with people stepping in for exceptions. APPS 365, a UK software company, builds them with Power Automate, SharePoint and AI where it adds value, with a fixed written quote first.
The work that should not need a person
If a process lives in a spreadsheet and someone's inbox, it slows down whenever that person is away.
Approvals sit in inboxes until someone chases them.
A flow sends each request to the right person, reminds them and records the decision.
The same details get re-keyed from emails and PDFs into other systems.
A flow moves them automatically, and AI can read incoming documents and pass anything uncertain to a person.
Flows built by a member of staff break when they leave.
We set a named owner, written notes and error alerts, so nothing depends on one person's account.
What changes when a process is automated
It fits the real process
We map how the work happens today, including the exceptions, before building anything.
AI only where it helps
Reading documents, sorting requests and writing summaries suit AI. Fixed rules stay as fixed rules, which are cheaper and easier to check.
Someone looks after it
Error handling, named ownership and written notes are part of the build, with support after go-live agreed in your quote.
What an automation project covers
Your written quote sets the exact scope. Expect:
- Process discovery and a simple map of each step
- An estimate of time saved against build and running costs
- Flows for approvals, onboarding, invoices, reports or SharePoint lists
- Licensing and connector checks
- Error handling, alerts and an audit trail
- Documentation, ownership and agreed support
Power Automate, other tools or custom code?
The right tool depends on where your work lives. We will say which we would use and why.
Automation follows steps you set in advance. If the work needs judgement across several systems, Custom AI Agents is the better page to read.
| Good for | Watch out for | |
|---|---|---|
| Power Automate | Work already in Microsoft 365: SharePoint lists, approvals, Teams and Outlook | Premium connectors can need extra licences |
| Web automation tools | Quick links between popular web apps | Usage charges can grow with volume |
| Custom code | High volumes, unusual systems or logic too complex for a flow builder | A developer is needed to change it |
How we automate a process
- 1
Free call
Tell us your slowest process, who touches it and where it gets stuck.
- 2
Map and quote
We outline the steps, estimate time saved against cost, and send a written fixed quote.
- 3
Build and test
We build the flow with error handling, then run it on real examples, including the awkward ones.
- 4
Go live and hand over
You get the documentation and a named owner on your side, with support as agreed.
Clear steps and owners in our own apps
These are our own apps, not client work. Both give each task a date and a named person.
How automation is priced
Custom AI builds, including AI-driven workflows, start from £999, with a fixed quote after a call and monthly running costs. Simpler flows with no AI are priced after a free call, with a written fixed quote before work starts. Any Power Automate licences come from Microsoft.
- AI-driven builds from £999
- Flows without AI: written fixed quote first
- Monthly running costs apply to AI builds
Why APPS 365
UK-based
APPS 365 LTD is registered in England and Wales, with a registered office in London.
Microsoft ecosystem specialists
We publish SharePoint and Microsoft 365 apps on Microsoft Marketplace, so we build on this platform every day.
We ship our own products
Apps, games and SaaS platforms of our own, live for anyone to try. ComponentSource Top 100 Publisher 2022, 2023 and 2025.
A fixed quote first
A free call, then a written quote before any work starts, so you know the cost and scope.
More detail on AI-led automation is on apps365.ai, where we handle custom AI builds.
AI Automation on apps365.aiFrequently asked questions
What processes should a business automate first?
Automate the work that is frequent, rule-based and tedious, such as approvals, invoice handling, onboarding tasks and regular reports. To rank them, we look at how often each one happens and what a mistake costs.
How much does Power Automate cost?
Microsoft sets Power Automate pricing, and many Microsoft 365 plans include basic use. Premium connectors or heavier use can need extra licences, so check Microsoft's pricing page for current figures.
Should we use Power Automate, Zapier or custom code?
Use Power Automate if your work is already in Microsoft 365, a tool such as Zapier for quick links between web apps, and custom code for volume or logic that those tools handle badly.
Can Power Automate use AI?
Yes, Power Automate can use AI for tasks such as reading documents, classifying requests and drafting summaries. We keep a person checking the output wherever a mistake would matter.
How long does automating a process take?
It depends on the number of steps, systems and exceptions, so the timetable goes in your written quote. A single approval flow is a smaller job than one that crosses several systems.
Tell us your slowest process
A free 30-minute call with no obligation, then a fixed written quote if you go ahead.
